Ten Thousand Canada - Returns & Exchanges
Your workout is hard enough so our goal is to make your experience as easy as possible. If you have any questions about the returns process, please look at additional help articles about exchanges and returns. To contact our customer support team, cl
To contact our customer support team, click HERE and complete the appropriate subject form for further assistance.
Due to high demand and inventory discrepancies, sometimes products appear as "in stock" at our store, but we do not actually have any in the warehouse at the time the order was processed. Send an email to [email protected] if you have any questio
Once your return is received by the mail carrier, your refund/store credit should be processed. Store credit will be emailed to you immediately; refunds can take a few business days to be fully processed by your bank.
The process starts the same way as regular returns. Please visit our Canada Return Portal to initiate a return and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a
As a premium brand, we strive to deliver products of the utmost quality to our loyal customers. We want to assure you that these are rare occurrences.It’s important to us that manufacturing defects are taken care of immediately. To request a replacem