Website Questions

Ten Thousand Canada - Website Questions

How can I contact you?

For all questions related to Canada orders: [email protected]. For all questions related to US (main store) orders: [email protected]

Do you sell gift cards?

We do not have gift cards available yet, but we plan on launching them later this year. That being said, in the event of defective gear, we will issue you a store credit.

What size am I?

Sizing is generally standard across all styles unless otherwise noted on the product page. When browsing on a product page, select “What's My Size” below the size selection bar If your gear doesn’t fit the first time, no worries - exchanges are free

What if my size is Out of Stock?

If we’re planning to restock your size, you should see an option to join the waiting list. Just enter your email address and click Notify Me - we’ll send you an email when the item is back in stock. If a product is Out of Stock and the Notify Me butt

I see something on the US site, but not on the Canadian site. Can I still buy it and ship it to Canada?

We offer slightly different assortments in Canada and the US at this time. In the near future, we plan to expand our Canadian selection.

I'm outside of the United States. Can I still order?

We now ship to Canada in addition to the United States. Beyond these regions, though, we do not have a timeframe for shipping orders quite yet. However, we partner with Mr. Porter who sells our gear and ships internationally. If you’re outside of the