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Ten Thousand Canada

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Which currency will I be charged in?

Order Questions

Do you have a military discount?

How should I wash and dry my Ten Thousand gear?

Why isn't my discount code working?

If I order two items, and one is on pre-order, when will my order ship?

Do you charge for shipping?

Where is my order?

How long before my order ships?

How do you ship your orders?

Help! My address is wrong!

How can I contact you?

Do you sell gift cards?

What size am I?

What if my size is Out of Stock?

I see something on the US site, but not on the Canadian site. Can I still buy it and ship it to Canada?

I'm outside of the United States. Can I still order?

Website Questions

My Account

Where are your products made?

What materials do you use?

Manufacturing & Design

What are your return and exchange policies?

How do I start a return?

I was able to place my order, but I received an email saying one (or more) of the item(s) are out of stock. What does this mean and when will I get my order?

When should I expect to receive my refund/store credit?

How can I return a gift?

My order is defective, damaged, or incorrect. What should I do?

Returns & Exchanges

Which currency will I be charged in?Updated 8 months ago