Order Questions

Ten Thousand Canada - Questions about your order

Do you have a military discount?

We do not currently have a military discount in Canada.

How should I wash and dry my Ten Thousand gear?

We recommend washing on cold (no fabric softener or bleach) and low tumble dry. If you are using the product in chlorine, we highly recommend rinsing it right after use to prevent premature fading. High temperatures can damage decals on clothing. If

Why isn't my discount code working?

All discount/coupon codes must be used on full-priced, regular-edition items. Discounts/Coupons will not work with the following:. We also do not allow for the stacking of codes or promotions. Only one promotion, coupon, or discount code is allowed p

Which currency will I be charged in?

You will be charged in CAD.

If I order two items, and one is on pre-order, when will my order ship?

If any items in your order are on pre-order, the package will only ship once all items are in stock.

Do you charge for shipping?

For orders under $150 CAD, shipping is $15 CAD. For orders over $150 CAD, shipping is free. All orders are charged for duties and tax where appropriate per the law.

Where is my order?

Your tracking information will be emailed to you once your order has left the warehouse. If your order has already shipped but you would like more information on its whereabouts or additional information on how to manage the delivery while it is in t

How long before my order ships?

Orders are typically processed within 3-5 business days. Shipping times vary based on destination and shipping method, but we aim to get your order to you within 10-12 business days after it has been processed for orders in Canada. Please note that o

How do you ship your orders?

For our orders to Canada, we ship using DHL.

Help! My address is wrong!

We process our orders very quickly to get you your gear as soon as possible. As a result, we are unable to change or cancel your order once it has been submitted.